Quality Statement of Dylan Imports Ltd
Dylan Imports Ltd are committed to the effective implementation and on-going improvement of a Quality Management System satisfying the requirements of BS EN ISO 9001: 2000.
It is the policy of Dylan Imports Ltd to achieve customer satisfaction in the supply of goods and services by:
1.
Operating a system designed to prevent or eliminate the supply of
defective goods or services, by highlighting problems at the earliest
opportunity.
2. Monitoring complaints from customers, together with remedial and corrective action taken.
3.
Regular review of non-conformance reported, together with the reasons,
to ensure that changes are actioned to avoid recurrence.
The company is also committed to developing and sourcing new products to meet the ever-changing needs of its customers. It is also the policy of the company to maintain records of production to delivery in order to meet high quality standards by:
1. Regular testing of manufactured products to ensure consistency and uniformity.
2. Ensure stock bought products are as per described.
3. Monitoring of service offered, compared to customer requirements. To ensure that these objectives are achieved, it is the established policy of the company to operate a Quality Assurance System.
